Terms & Conditions

Terms & Conditions

Welcome to Sélune Lab. By accessing and purchasing from our store, you agree to the following terms and conditions. Please read them carefully before using our products or services.

1. General Information

Sélune Lab provides skincare products, including our Collagen Face Mask Maker and collagen peptide pills, for cosmetic use only. All content, descriptions, and claims on our website are for informational purposes and are not intended to diagnose, treat, cure, or prevent any medical condition.

2. Product Use & Disclaimer

  • All products are intended for external cosmetic use only.
  • While our collagen pills and masks are made with 100% natural, FDA-approved ingredients, individual results may vary.
  • We are not liable for any skin irritation, allergic reactions, or adverse effects.
  • Customers with sensitive skin, known allergies, or specific medical conditions should consult a dermatologist before use.
  • Always patch test before applying any new product to your skin.

3. Allergies & Sensitivities

It is the responsibility of the customer to read all product descriptions and ingredient lists before purchase. If you experience irritation, redness, swelling, or discomfort, discontinue use immediately and seek medical advice.

4. Orders & Payments

  • Prices are listed in USD (or as otherwise indicated).
  • Payment must be completed before an order is processed.
  • We reserve the right to refuse or cancel orders at our discretion.

5. Shipping & Delivery

  • Shipping times vary depending on location. Estimated delivery dates are not guaranteed.
  • We are not responsible for delays caused by customs, postal services, or other factors outside our control.

6. Returns & Refunds

  • Due to the personal care nature of our products, we do not accept returns on opened or used items for hygiene reasons.
  • If your item arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence.
  • Approved refunds will be processed to the original payment method.

7. Limitation of Liability

To the fullest extent permitted by law, Sélune Lab shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or misuse of our products.

8. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Please check this page periodically for changes.

9. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:
Email: selunecare@gmail.com